RETURNS and EXCHANGES
We want you to be happy with your new FMO piece! If something isn’t right you have 10 days from the day you receive your parcel to return it to us for an exchange, credit or refund.
Return postage costs are the customers responsibility. For your convenience, you can lodge your return or exchange with us and pay for and print your return postage label online without going to the Post Office via our RETURNS PORTAL.
Our full returns policy is listed below. When you are ready you can return your item via our RETURNS PORTAL which will take you through the process of requesting your exchange, credit or refund. Unfortunately at this time we can only exchange for a different size of the same product (ie not different product) so if you would like to exchange for a different product you'll need to request a refund or credit note and then purchase your second item separately.
You'll be able to print your postage label directly through this process, stick it onto your reused FMO postage bag and drop off to your nearest Australia Post office or post box.
If you don't have a printer at home you can email the label to your local post office (or show them the email on your phone) and they will print it for you there.
REFUNDS vs EXCHANGE/CREDIT NOTE ONLY
All returned items must be posted back to us within 10 days unworn, unwashed and unused.
For full priced items (including pre-orders) if you're not happy we offer an exchange or a full refund provided the item is returned within 10 days unwashed and unworn.
For items on sale (including full priced items purchased during a short term promotion eg 20% off end of season or Boxing Day sale) we offer an exchange or credit only (ie no refund).
NOTE: Items that have been purchased with our one time first customer sign up offer at 10% off are considered full priced items for the purposes of returns and will be refunded if required.
The same rules as above apply for Afterpay purchases however they cannot be exchanged (instead you can return and then repurchase).
We do not accept returns of earrings for hygiene purposes. All earring sales are final.
We want you to be 100% satisfied with your order. Please get in touch with any queries regarding your online purchase or return.
Phone (08) 8272 6159 during studio hours or leave us a message there.