RETURNS and EXCHANGES

We want you to be happy with your new FMO piece!  If something isn’t right you have 14 days from the day you receive your parcel to return it to us*.  For orders within Australia and over $100, we cover the return postage fee. 

For exchanges, our free returns policy (for orders over $100) covers the postage fee of the item being returned for exchange, but not the second item that is being posted back out to you.

*We do not accept returns of earrings for hygiene purposes.  All earrings sales are final.

Our full returns policy is listed below.  When you are ready you can return your item via our RETURNS PORTAL which will take you through the process of requesting your exchange, credit or refund.  If you are eligible for free return post you'll be able to print your label directly through this process, stick it onto your reused FMO postage bag and drop off to your nearest Australia Post office.  

VISIT OUR RETURNS PORTAL HERE.

RETURNS POLICY

REFUNDS vs EXCHANGE/CREDIT NOTE ONLY

All returned items must be posted back to us within 14 days unworn, unwashed and unused.

For full priced items (including pre-orders) if you're not happy we offer an exchange or a full refund provided the item is returned within 14 days unwashed and unworn.

For items on sale (including full priced items purchased during a short term promotion eg 20% off end of season or Boxing Day sale) we offer an exchange or credit only (ie no refund).  

NOTE: Items that have been purchased with our one time first customer sign up offer at 10% off are considered full priced items for the purposes of returns and will be refunded if required.

Afterpay items
The same rules as above apply for Afterpay purchases however they cannot be exchanged (instead you can return and then repurchase). 

Swimwear
We provide return or exchange on swimwear only if it has not been worn and has been tried on with underwear.  

We want you to be 100% satisfied with your order. Please get in touch with any queries regarding your online purchase or return.

Contact FMO
hello@frockmeout.com.au
www.facebook.com/frockmeout
Instagram @frockmeout  
Phone (08) 8272 6159 during studio hours or leave us a message there.